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The Chimney Sweep

The Chimney Sweep

4.8(46 reviews)See reviews ↓·Swindon

What customers say

Based on genuine customer reviews

Allan is the name that runs through this body of feedback, and the recurring theme is the depth of his knowledge and the care taken with each installation. A number of customers describe how he explained the options for log burners and stoves clearly, gave honest guidance on what would suit a property, and answered messages quickly, often visiting the same day. Reviews time and again mention punctuality, professional conduct and the trouble taken to protect furniture and leave a fireplace spotless afterwards.

The work itself ranges from sweeping chimneys and removing old fires and liners to knocking out frontages and fitting slate hearths, stoves, liners, cowls and beams. An observation shared by more than one reviewer is the persistence shown on awkward jobs, with one household noting that Allan kept going until the log burner they wanted was achieved. His team is described as efficient and courteous, and aftercare is a common thread, with customers talked through using and maintaining their stoves. On inherited installations, he has been praised for identifying unsafe setups and putting them right. Kindness, diligence and a friendly manner on arrival round out the picture.

The Chimney Sweep — Customer photo
The Chimney Sweep — Customer photo
The Chimney Sweep — Customer photo
The Chimney Sweep — Customer photo
The Chimney Sweep — Customer photo
The Chimney Sweep — Customer photo
The Chimney Sweep — Customer photo
The Chimney Sweep — Customer photo

Reviews

Reviews are taken from publicly available sources.

CB
Charlotte Bray9 July 2026

The whole experience was a breeze from start to finish. Allan came out to view our old fireplace within a few days of contacting him. He was honest with us about what we needed and could realistically have in our small space. He gave us recommendations and sourced the stove that we wanted. The installation date was a few weeks later. Allan and his colleague knocked the old fireplace out, plastered and fitted the stove and liner and left the lounge clean and tidy afterwards. The new stove looks fantastic. Allan was in touch a few days later to check that we were happy with everything. We have been so impressed by Allan's work, communication and the whole experience. Would definitely recommend him to anyone thinking of having a stove installed.

NS
Natalie Stride30 January 2026

Can honestly say fantastic customer service from Allan. He helped explain everything fully to us and provided us with a lot of knowledge and help. Wouldn't look anywhere else and will always contact Allan going forwards. Kind, efficient and diligent service couldnt ask for more.

L
Leigh1 December 2025

Fantastic experience from start to finish! From the very first conversation, Allan was clear, honest, and upfront about everything that was needed and the costs. Allan went above and beyond nothing was to much trouble, giving great advice on the internal requirements, and the stove he recommended has exceeded all expectations. Less than two weeks after our initial contact, the new stove was installed. I wouldn’t hesitate to recommend them to anyone. Thanks chaps!

LM
Luke McDonald9 November 2025

From the very first contact, Allan was nothing but helpful. His knowledge and insight into which log burner would best suit our needs were excellent, making the whole process straightforward and stress-free. On the day of installation, Allan and his team were highly professional, efficient, and courteous. They took the time to guide us through every step of using and maintaining the log burner, ensuring we felt confident and informed. We’re absolutely delighted with the result and wouldn’t hesitate to recommend Allan to anyone looking for a skilled and reliable log burner installer – look no further!

NS
Neale Simpkins13 October 2025

Excellent service, only a couple of emails to arrange a date. Allan arrived and was very professional and fast. As it had not been cleaned for 5 years there was lots of soot but Allan left it spotless. Now enjoying the fire on chilly nights. Top Service

MH
Max Harvey20 September 2025

We had a log burner fitted by these lovely chaps. Extremely helpful with recommendations & advice leading up to installation. Great communication and thoroughly pleased. Would highly recommend. Many thanks

HW
Hannah Williams8 April 2025

We had a different company install a wood burner a couple of years ago and were never that happy with the performance. We had Alan out to see if he could help and after a thorough investigation and a number of options presented to us we decided to replace the whole thing. The new one that Alan installed is a huge improvement, his work was excellent and his quote was cheaper than most. We are very satisfied and just wish we had known about him a few years ago.

Chimney sweeps in Swindon compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Swindon are compared.

RankProviderRatingReviewsOpen Sat.
1Slater's Sweeps and Stoves★ 5,0111Yes
2Samson Sweep★ 5,082Yes
3Hazel - The chimney sweep★ 5,072Yes
4The Chimney Sweeper Ltd★ 4,957No
5The Chimney Sweep (this page)★ 4,846Yes
Contact
+447814609071www.sweepmychimneys.co.uk27 Wood St, Royal Wootton Bassett, Swindon SN4 7BD
Working hours
Monday08:00–22:00
Tuesday08:00–22:00
Wednesday08:00–22:00
Thursday08:00–22:00
Friday08:00–22:00
Saturday08:00–22:00
Sunday08:00–22:00