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Soot Happens

Soot Happens

5.0(57 reviews)See reviews ↓·Stoke-on-Trent

What customers say

Based on genuine customer reviews

In Alsager and the nearby area, Soot Happens has earned consistent praise through the work of Richard, whose name recurs across customer accounts. Reviewers repeatedly describe him as professional, knowledgeable and genuinely friendly, with particular appreciation for the way he talks through each stage before beginning. Punctuality is a common thread, as is the care taken to protect the surrounding area and leave the stove and hearth immaculate afterwards. Chimney sweeping, log burner servicing and repairs, and the fitting of cowls all feature, including one job where a jackdaw nest was cleared.

Richard's use of a camera to inspect the inside of a flue and a drone to check the upper stack and pot is singled out as a valuable addition, helping to spot defects such as a damaged stack. His guidance on stove operation, fuel and carbon monoxide detector placement is valued, especially by those new to solid fuel. Pricing is described as reasonable and cost effective. Communication is quick and clear, with appointments arranged easily and times kept. The recurring theme is thorough, tidy work and a reassuring depth of expertise.

Soot Happens — Customer photo

Reviews

Reviews are taken from publicly available sources.

JC
Jayne Callwood11 July 2026

I had a jackdaws nest in my chimney and contacted Richard to have a look. He came a couple of times to check the chicks had left the nest and came yesterday to clear it and place a cowl on top. Richards communication was excellent. He turned up when he said he would, cleared the nest efficiently and with absolutely no mess. I would definitely recommend Soot Happens to anyone who needs a chimney sweep.

PS
Peter Shone7 June 2026

I am extremely pleased with the service provided by Richard. He arrived promptly and carried out the chimney sweep and wood burner cleaning in a highly professional and thorough manner. His work was meticulous, well organised, and he left everything clean and tidy upon completion. I would have no hesitation in recommending Richard’s services to others. In fact, I have already booked him to return next year.

AT
Amber Tomlinson22 February 2026

Second time I have booked Richard, arranged for him to come and clean my other chimney. He is very professional, clean, tidy and knowledgeable. He has invested in his kit and has a camera which enables you to see the inside of your chimney all the way up to the pot, and also a drone to see the stack and pot from the outside. These have been such wonderful additions as they highlighted my otherchimney stack and pot being in a bad state of disrepair on my house renovation, so I was able to book a builder to fix this, and on the 2nd visit he immediately found approx 5-6 bricks in the bottom of my chimney, when the camera went up he found the mid feathers have gone and it is open to both pots at the top. Thankfully no impact to me as I’m having a chimney liner and wood stove installed. Richard also has provided guidance and help for which wood burning stoves to look at, what I would need, and advice for when the stove installer comes. Highly recommend Soot Happens for all your chimney clean needs, A star!

CK
Christopher Kelly20 February 2026

Excellent. Richard is methodical and thorough, picks up things other sweeps have missed and also gave advice which saved me money. Swept woodburner flue, fitted access hatch for sweeping (not provided or mentioned by installer, HETAS certifier or previous sweep) then attended to break open and sweep two chimney breasts which had been blocked up and were full of soil (!!!!) and soot, birds nests etc. Gave me advice about water ingress, ventilating unused chimneys and provided two more suutable pots. Great guy, personable and good service. Pleasure to recommend.

RM
Rachel Morrison9 December 2025

Excellent chimney sweep and fixed my log burner door. Rich fit us in quickly and did a fantastic job, no mess no fuss. I feel much safer using our log burner now knowing it’s been fixed, swept and checked. I would highly recommend Soot Happens.

CB
Craig Barcroft7 December 2025

Contacted Richard in need of a chimney sweep. Very clean, very time efficient and a top bloke. Tests were conducted on the stove to ensure no leaks were present, as well as having the CO detector checked. A hetas certificate was provided following completion. Can highly recommend and will be using for all works going forward.

RC
Rich Cotton31 October 2025

Posting on behalf of my mum in Rode Heath. I would highly recommend. Rich did a great job & was really clean & tidy. He also provided me with further useful information on how to improve the lifespan & running of the log burner & also the position of the carbon monoxide tester. Very professional & good price! Would definitely use again.

Chimney sweeps in Stoke-on-Trent compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.

RankProviderRatingReviewsOpen Sat.
1Chimney Sweep Fireplaces & Stoves★ 5,060Yes
2Swept Away Chimney Sweep Services★ 5,058Yes
3Soot Happens (this page)★ 5,057Yes
4The Chimney Sweep Stafford★ 5,041Yes
5Getmychimneyswept★ 4,337Yes
Contact
+447836295614www.soothappenschimneysweep.co.uk29 Ashdale Cl, Alsager, Stoke-on-Trent ST7 2EN
Working hours
Monday08:00–20:00
Tuesday08:00–20:00
Wednesday08:00–20:00
Thursday08:00–20:00
Friday08:00–20:00
Saturday08:00–20:00
Sunday08:00–20:00