What customers say
Based on genuine customer reviews
A customer in Gosforth commissioned flat roofing and waterproofing work, and reports that the invoice was provided only once it had been requested, carrying a different company name, which left uncertainty over whether the warranty could be used. The account also notes that the timber was not discussed beforehand, with standard grade water resistant wood fitted that was described as solid yet less attractive than the previous material.
The felt was said to have been applied in numerous small sections, holding up in poor weather at the time but seen as likely to create more opportunity for problems later. The work was reportedly carried out by someone other than the business itself, with the customer's concerns centring on communication and paperwork surrounding the roofing job.
Reviews
Reviews are taken from publicly available sources.
Someone else did the work The invoice was only given on request and had the wrong company name on it, meaning I have no confidence that the warranty exists or is usable They didn’t discuss wood materials beforehand however they did use standard grade water resistent wood that is solid, just doesn’t look as nice as the previous wood The felt has been done in many small pieces which is holding fine in poor weather atm but presents more opportunities for openings to appear They made some grevious errors such as breaking the lock on my garage door, which they fixed, and potentially damaging out boiler, which they paid for a gas engineer to look at - but if they were more professional these shouldn’t have been issues in the first place. They were apologetic and through all the bad weather in January it’s been fine, hence the 2 stars instead of 1, however will it last 10 years? I’m honestly not sure.
Roofers in Newcastle upon Tyne compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Newcastle upon Tyne are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | Hadrian's Home Improvements (Newcastle) Ltd | ★ 5,0 | 191 | Yes |
| 2 | Endura Flat Roofing Ltd | ★ 5,0 | 84 | Yes |
| 3 | DWM Roofing & Building Contractors | ★ 5,0 | 60 | Yes |
| 4 | Highline Roofing Ltd | ★ 5,0 | 28 | Yes |
| 5 | Rubber Roofs Flat Roofing Newcastle | ★ 4,9 | 82 | No |
| 12 | Flat Roof Newcastle (this page) | ★ 2,0 | 1 | Yes |